Refund policy

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE MAKING YOUR DECISION TO PURCHASE.

 

1. General

 

1.1 This Web Site is intended only for consumers wishing to order Versuni products (“Products”) online for delivery in the United States of America from Versuni USA Corporation , registered with its registered office at 251 Little Falls Drive, Wilmington, 19808 New Castle, Delaware, United States (Versuni).

 

Versuni does not accept orders for delivery outside the United States of America. The terms and conditions under which the Products are offered for sale on this Web Site are set out below. By ticking the “I have read and agree” box on the order form and submitting the order, you accept and agree to be bound by these terms and conditions. Versuni reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Web Site.

 

 

2. Placing Your Order

 

2.1 To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address.

 

2.2 You may place an order by filling in the order form on the Web Site after logging into or creating your personal account and clicking on the appropriate submission button. Versuni will not accept orders placed in any other way.

 

2.3 When you place your order, Versuni will issue you with a Web Order Number. Versuni will do this via the Web Site. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

 

2.4 By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. Versuni may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled after order submission.

 

2.5 If Versuni accepts your order, Versuni will notify you of our acceptance by issuing an order confirmation. Versuni will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If Versuni cannot accept your order, Versuni will attempt to contact you by email, telephone or post.

 

2.6 Please note that the on-screen display of the colours or designs of products may differ from the actual appearance or size of products offered on the Web Site.

 

 

3. Supply of Your Products

 

3.1 Subject to these terms and conditions, Versuni will supply to you the Products indicated on your order confirmation.

 

 

4. Prices

 

4.1 All prices are in US Dollars. Prices shall be those prices published on this Web Site at the time you submit your order. The prices published on the Web Site are inclusive of VAT (where applicable, see section 4.2 below) but exclusive of recycling levies, shipping and handling costs and duties, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products, including all taxes, recycling levies, duties, handling and shipping charges.

 

4.2 Claims for VAT relief must be made strictly in accordance with the eligibility requirements set out on the Web Site. Versuni reserves the right to refuse claims that do not comply with such requirements.

 

4.3 Delivery costs, where applicable, are payable by you as indicated on your invoice.

 

 

5. Paying for Your Products

 

5.1 You may pay for your Products by the methods of payment as may be displayed on the payment page of the Web Site.

 

5.2 You must pay in the currency as indicated on your invoice.

 

5.3 If you are paying by credit card, then you must supply your credit card details when you place your Order. Your credit card will be charged when we issue your invoice or on the moment of shipment of your Products. Versuni will not commence the manufacture of your Products, neither will Versuni supply the Products to you, nor perform the services, until your credit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If Versuni does not receive such authorisation, Versuni shall inform you accordingly. Versuni reserves the right to verify the identity of the credit card holder by requesting appropriate documentation.

 

 

6. Delivery of Your Products

 

6.1 Orders placed on this site can only be delivered in the United States of America. We cannot deliver to a PO Box, BFPO address or to military bases due to shipping restrictions.

 

6.2 Versuni will deliver the Products to the delivery address you have specified on the order form and in accordance with the delivery option you have chosen. In the event you order

various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Versuni are best estimates only and Versuni shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by email or post, but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by Versuni.

 

6.3 Title to and risk of loss of your Products will pass to you on delivery of the Products.

 

6.4 Upon delivery of the Products to the carrier, Versuni will send you a confirmation of shipment by email, provided you have indicated an email address on the order form, or by post.

 

 

7. Exchanges, Returns and Refunds

 

7.1 Products

 

7.1.1 You may return the Product to Versuni or cancel the entitlement to services and obtain a refund of the price you paid for of the returned Product (except gift wrapping costs and any such other charges) or service entitlement provided that you contact Versuni within thirty (30) calendar days as of the date of delivery of the Product. Return delivery is free of charge with UPS.

 

7.1.2 If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at Versuni’s request be returned with the product purchased. Versuni reserves the right to raise an invoice in respect of any free or discounted bundle products not returned.

 

7.1.3 Please note that you may not return a Product and claim a refund if the Product concerned is:

 

a) software which Versuni supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the Web Site; or

 

b) a personalised and/or customised product made in accordance with your specifications. You may not obtain a refund for a service if you have commenced use of a/the service.

 

7.1.4 If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please call Versuni on +1 833 737 1212, between Monday to Friday, 09:00am - 05:00pm EST. In the event that you are entitled to a replacement or repair in accordance with paragraph 8 below, the transportation charges referred to in paragraph 7.1 will not be applied.

7.1.5 If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to Versuni for a refund, subject to the payment of the transportation charges and provided:

i. You inform Versuni of your decision to cancel the contract within thirty (30) calendar days as of the date of delivery of the Product or the date you purchased the services; and

 

ii. The Product(s) are returned in their original condition and the security seals on the Product(s) are intact; and

 

iii. The Product(s) are returned in accordance with paragraph 7.2 below. Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.

 

7.2 Steps to Follow to Claim a Refund:

 

7.2.1 Please call Versuni on +1 833 737 1212, between Monday to Friday, 09:00am - 05:00pm EST to make arrangements for return. You will then be provided with an RMA (Return Material Authorisation) number.

 

7.2.2 Versuni will subsequently arrange for the Product(s) to be collected by its nominated carrier. Depending on which carrier it is, you will either be asked to contact them, or in the case of larger items you will be called to arrange a collection time.

 

7.2.3 Before returning any Product(s) please check that you have:

 

i. Received a RMA number from Versuni (issued on request);

 

ii. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise;

 

iii. Used all packaging that was originally supplied;

 

iv. Clearly displayed the returns address and the RMA number; and

 

v. Sealed the packaging securely.

 

7.2.4 Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.

 

7.2.5 Please note that Versuni reserves the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs 7.1.2 and 7.2.

 

 

8. Warranty

 

8.1. Philips-branded Product Warranty

 

8.1.1 Versuni warrants the Products as set forth in the documentation supplied with the Product and/or as may be stated on the Web Site. Specific warranties may apply to certain Products (such as customised Products) as specified on the Web Site. With respect to software, no warranty shall apply other than as expressly set forth in the applicable license agreement. Should the Product supplied by Versuni not comply with the applicable warranty, Versuni shall, at its option and expense, unless provided otherwise in the

applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law Versuni hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.

 

8.2 Non-Philips-branded/Third-party Products

 

8.2.1 For non-Philips-branded Products (including non-Philips-branded products contained in product bundles or promotions), all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to Versuni by phone.

 

8.3 Digital Content

 

8.3.1 If your digital content is faulty, you're entitled to a repair or a replacement. If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back. If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

 

8.4 If you are a consumer, the warranties referred to above are in addition to and do not affect your statutory rights.

 

 

9. Versuni Liability

 

9.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.

 

9.2 Save as set out at paragraph 9.3 below, there are no warranties, conditions or other terms that are binding on Versuni regarding the supply of Products or the provision of Services except as expressly stated in the contract.

 

9.3 Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, Versuni will not be responsible for ensuring that the Products are suitable for your purposes.

 

9.4 Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.

 

9.5 SUBJECT TO CLAUSE 9.4 VERSUNI WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR

ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE.VERSUNI MAXIMUM AGGREGATE LIABILITY UNDER THE CONTTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO VERSUNI IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.

 

9.6 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

 

 

10. Contacting Versuni Online Shop

 

10.1 You can contact Versuni Online Shop:

 

i. by telephone +1 833 737 1212, between Monday to Friday, 09:00am - 05:00pm EST

11. Data Protection

 

11.1 Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.

 

11.2 By placing your order, you agreed and understand that Versuni may store, process and use the data collected from your order form for processing your order. These data will be treated in conformance with the Versuni Privacy Notice which is available by clicking on the button “Privacy Notice” in the footer of this Web Site. If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from Versuni please follow the update procedure set forth in the Versuni’s Privacy Notice.

 

12. Circumstances Beyond Versuni Reasonable Control

 

12.1 Versuni will make every effort to perform Versuni's obligations under the contract. However, Versuni cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, Versuni will perform our obligations as soon as reasonably possible.

 

 

13. Disagreements, Governing Law and Jurisdiction

 

13.1 Versuni will try to solve any disagreements quickly and efficiently. If you are not happy with the way Versuni deals with any disagreement and you want to take court proceedings, you must do so under the laws of the State of Delaware and before the courts of the State of Delaware.

 

 

 

14. General

 

14.1 Neither Versuni failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

 

14.2 The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.